Senior Ecommerce Operations Manager

Job Description

Department: Ecommerce Reports To: VP of Ecommerce / Executive Leadership Direct Reports: Customer Service Manager (overseeing international CS team), external development agencies, cross-functional project stakeholders Location: New York City (In-Office) Compensation Range: $120k – $145k base salary About the Role Vida Shoes International is looking for a Senior Ecommerce Operations Manager to lead and scale our growing ecommerce division. This role owns our ecommerce technology ecosystem, platform performance, operational workflows, and cross-functional execution across roughly seven Shopify websites. The ideal candidate is systems-oriented and execution-focused, with deep Shopify expertise, technical fluency, and a track record managing complex initiatives in high-growth environments. Responsibilities include overseeing key internal and external partners, including a Customer Service Manager leading an international support team. This is a senior leadership role for an experienced operator who understands how technology, fulfillment, and customer experience connect to drive revenue and efficiency. Key Responsibilities Ecommerce Platform & Technology • Own and manage the full ecommerce technology ecosystem across all digital properties, including Shopify/Shopify Plus infrastructure, third-party integrations, and operational workflows. • Serve as the internal subject matter expert on ecommerce platforms and front-end architecture, partnering with developers, agencies, and technical vendors. • Oversee issue prioritization, troubleshooting,