Senior Team Leader

Job Description

Senior Team Leader Marsh is seeking a talented individual to Senior Team Leader in our Kansas City, MO office. This is a hybrid role and will be required to be in the office 3x per week. The Senior Team Leader is an operational leader based in Kansas City who guides develops, and manages team leaders and account management professionals across multiple lines of coverage within a “One Broker” model. The Senior Team Leader ensures exceptional client service, operational excellence, and alignment with organizational goals; fosters collaboration; implements process improvements; and promotes technical expertise to support complex insurance placements, client retention, and business growth. This role is a manager of approximately 3-4 team leaders while also managing a number of complex clients. We will count on you: Oversee daily operations for insurance placement, client account management, and market engagement to ensure operational excellence, compliance, and data accuracy. Act as a senior escalation point for complex client or market issues and manage a small book of complex client accounts (renewals, contract execution, compliance). Drive technical support activities (reviewing data, updating exhibits) and collaborate with colleagues to execute growth and retention strategies. Implement strategic initiatives to improve workflow efficiency and client satisfaction; establish and monitor KPIs and use data-driven insights to drive improvements. Foster cross-functional collaboration with product line leaders (Property, Casualty, Financial Lines), sales, underwriting, legal and others to standardize processes and leverage technology. Ensure the team maintains strong relationships with clients, carriers, underwriters, and internal partners; act as a senior escalation point for complex client or market issues. What you need t