Solutions Engineer (m/f/d)

Job Description

8tree is the global leader in AR-enabled 3D precision surface inspection tools that are purpose-built for the demanding quality standards of aerospace and aviation. Our application-specific surface inspection tools are fully self-contained, handheld, portable precision measurement systems that work as easily as taking a photo, and empower operators to achieve increased quality, reliability and efficiency in their industrial workflows. This enhances safety standards for industry, ultimately benefiting consumers. Our customers include the world’s leading aerospace, aviation and wind-turbine blade companies. We are a talented, motivated and supportive team with offices in the US, Germany and Malaysia We are looking for a motivated Solutions Engineer in Dallas, TX to support our growing customer base. Solutions Engineers play a critical role in validating product fit, resolving technical inquiries, and supporting complex scenarios during each phase of the customer journey. You will combine deep product knowledge with excellent communication skills to resolve any doubts from the customer and contribute to enabling a successful customer onboarding. If the role and requirements describe you and your interest, then we look forward to hearing from you! Tasks Deliver training (Basic, advanced, train-the-trainer courses) at the customer site while aiming for maximum knowledge retention Own the Knowledge Base Documentation domain, and continuously improve knowledge base in all formats Contribute to whitepapers, webinars, or meetings that support customer education Provide tier-2 level technical support to our international customers. This requires in-depth hardware and software debugging skills Collaborate internally with client-facing colleagues and developers to relay customer feedback and influence product enhancements Vigorously test and validate features before deployment of new functions Take on special assignments, including on-site measurement s…