Technology Support Manager

Job Description

Description The Role The Technology Support Manager owns the strategy, execution, and reliability of Keep Supply’s internal IT environment. This isn’t a “keep the lights on” role — it’s a leadership position for someone who sees technology infrastructure as a competitive advantage and has the drive to build it that way. You’ll lead a small team (1 Junior Tech Generalist today), with the expectation that you’ll eventually hire and build a team to scale with Keep. This is hands-on work and requires a builder, player-coach mindset. You will be in charge of growing and coaching direct reports, but also bringing considerable experience to advise the Director of Technology and recommend direction for IT systems. You will be responsible to identify and mitigate risk, increase efficiency, and be the primary selector for new IT systems. You’ll be writing scripts, managing identity and endpoints, hardening security, and forecasting your own spend in our Great Game of Business huddles. You’ll report directly to the Director of Technology and serve as a key partner across departments — translating business needs into technical solutions, and technical risks into language that leadership can act on. What You’ll Own Keep’s internal infrastructure: network, endpoints, identity, MDM. Lead, develop, and hold accountable a team of technology generalists. Own the internal technology spend forecast, participate in the GGOB huddle cadence, and be accountable to your numbers Own the roadmap for system upgrades, architecture improvements, and tooling optimization across the organization Drive security initiatives end-to-end — risk identification, mitigation, policy, and compliance Serve as escalation point for complex technical issues and cross-departmental technology needs Partner with the Director of Technology to align IT investments with business priorities<