Booking & Operations Manager (Booking US - M/F/D)

Job Description

About iCliGo iCliGo is an innovative platform that connects travelers with independent and highly qualified travel consultants. Founded in 2014, this Portuguese multinational has evolved into a technology-driven company dedicated to meeting the needs and dreams of a new generation of travelers and entrepreneurs. We are proud to foster a collaborative and inclusive workplace, where every team member has the opportunity to grow and thrive. About the Role We are looking for a Booking & Operations Manager to join our USA team in Miami. This role is responsible for the end-to-end handling of travel bookings and operational support , with a strong focus on aviation, while also supporting other travel services (e.g., hotels, packages, and ancillary services). The ideal candidate will play a key role in ensuring operational excellence, regulatory compliance (ARC), and high-quality support to both Travel Partners and customers. Key Responsibilities Aviation (Core Focus Area) Create, modify, and issue flight bookings using GDS systems (e.g., Sabre, Amadeus) Issue, reissue, and refund airline tickets in compliance with fare rules Manage PNRs, including seat assignments, SSRs, and fare constructions Handle flight disruptions (IRROPS), including re-accommodation and alternatives Ensure compliance with airline policies and fare conditions General Booking Operations (Full Scope) Manage bookings across multiple travel products, including hotels, packages, and ancillary services Handle inbound tickets and calls from Travel Partners and customers Support booking changes, cancellations, and special requests across all product types Ensure accuracy and completeness of all reservations ⚖ Compliance & ARC Operations Ensure all aviation transactions comply with