Customer Experience Specialist- PT

Job Description

Customer Experience Specialist Pay Rate: $19/hr Minimum Hourly Rate: $19.00/hour Maximum Hourly Rate: $19.00/hour Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!) If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team! What You’ll Do: You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step. Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction. Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off. Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations. Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle. Provide premium customer experience by delivering vehicles directly to customers. What We’re Looking For: Minimum 1 year experience in a customer service role, preferably hospitality or car rental. Professional, friendly demeanor with a focus on customer satisfaction. Strong verbal and written communication skills. Technologically proficient and comfortable using various mobile devices. Valid Driver’s License. Must be 18 years of age and legally authorized to work in the United States. Ability to work in a fast