Technical Support Engineer - Opplane VLMA Infrastructure US

Job Description

About the Role As a Technical Support Engineer for the Opplane VLMA, you will provide essential technical support to enterprise clients and telecom operators managing Mobile Private Networks (MPN). You will be responsible for diagnosing network connectivity issues, managing service tickets, and verifying that customer traffic flows smoothly through our virtual anchors. This role is a great fit for a junior-to-mid-level networking professional with solid Linux fundamentals and hands-on experience configuring hardware via a Command Line Interface (CLI). Technical Competencies & Requirements Networking Fundamentals & CLI Experience CLI Proficiency – Proven hands-on experience using the Cisco IOS or Juniper Junos Command Line Interface to configure interfaces, check routing tables, and verify network status. Routing & Switching – Solid understanding of core networking concepts including: IPv4/IPv6 addressing Subnets VLANs Static routing Basic dynamic routing protocols Tunneling Concepts – Familiarity with how data tunneling works (such as GRE or basic VPNs) to safely carry traffic across networks. Linux System Administration OS Navigation – Comfort working inside a Linux/Unix environment using standard terminal commands to: Navigate directories View system logs Manage files Network Diagnostics – Ability to use native Linux tools (e.g., ping, traceroute, ifconfig/ip, netstat) to troubleshoot server-side network connectivity. Service Management – Basic understanding of checking system services and verifying application status via the command line. Troubleshooting & Infrastructure Support Packet Analysis – Basic familiarity with packet capturing tools like Wir