Customer Success Specialist (m/f/d)

Job Description

8tree is the global leader in AR-enabled 3D precision surface inspection tools that are purpose-built for the demanding quality standards of aerospace and aviation. Our application-specific surface inspection tools are fully self-contained, handheld, portable precision measurement systems that work as easily as taking a photo, and empower operators to achieve increased quality, reliability and efficiency in their industrial workflows. This enhances safety standards for industry, ultimately benefiting consumers. Our customers include the world’s leading aerospace, aviation and wind-turbine blade companies. We are a talented, motivated and supportive team with offices in the US, Germany and Malaysia We are looking for a motivated Customer Success Specialist in Dallas, TX to support our growing customer base. As a Customer Success Specialist, you will be a trusted partner to our customers at every stage of their journey with 8tree – from Pre-Sales, through Go-Live, Post-Sales, and Renewal stages. You’ll ensure our customers derive maximum value from our technology, feel supported, and are positioned for long-term success. You will work closely with our business development team and our applications engineering team to drive meaningful customer outcomes. If the role and requirements describe you and your interest, then we look forward to hearing from you! Tasks Nurture and develop lead relationships during technical discovery phase, with a focus to support progression through the sales funnel Own and guide customers through onboarding and product adoption Ensure successful system deployment and integration into customer workflows. This includes long-term planning, executing, and progress monitoring Cultivate strong relationships with technical and commercial counterparts at customer site Proactively engage with customers (including online, or in-person) to understand goals, patterns, challenges, and opportunities Conduct product demonstrations (on…