Director of Residential Property Management

Job Description

OUR GOAL IS TO 5X in 5 YEARS.  ABOUT THE ROLE Director of Property Management – Role Overview This role is critical to supporting Capstone’s continued growth and ensuring our Property Management department scales with consistency and 5-star service. The Director of Property Management is responsible for the overall performance of the PM division, with full ownership of retention, revenue support, operational excellence, compliance, and the owner and resident experience. This leader drives results through people. They manage and develop a team of property managers by reinforcing our core values, establishing clear expectations, and holding the team accountable to defined KPIs. They ensure that leasing, maintenance and turns, communication, and legal compliance are executed at a high level—without breakdowns—as the portfolio grows. Success in this role means building a department that runs consistently, communicates proactively, and delivers a reliable, high-quality experience at scale. KEY RESPONSIBILITIES Leadership & Team Performance Lead, manage, coach, and develop the property management team and direct reports to consistently win in their roles. Set clear expectations, track KPIs, and hold the team accountable to standards, service levels, and outcomes. Continue our goal of building a culture of responsiveness, ownership, and service excellence.  Operations, Retention & Growth Own portfolio performance end-to-end: retain doors, maintain service standards, and support profitable growth. Reduce owner churn by identifying and resolving risk fast (communication gaps, maintenance issues, leasing delays, billing friction). Drive revenue outcomes through owner / seller/buyer and tenant / buyer conversion pathways and accurate execution of project and management fees. Partner with leadership to scale capacity while maintaining service le