IT Helpdesk Support Technician

Job Description

This is a full-time, remote helpdesk position supporting 60–80 end users across multiple client accounts. You’ll be handling day-to-day IT issues, onboarding new hires, and keeping everything running smoothly inside an Office 365 environment. The client will train you on their tools and processes, what they can’t teach is reliability, communication, and the drive to own your work. Tasks Handling Tier 1–2 support tickets — hardware, software, connectivity, peripherals Setting up workstations and accounts for new hires at client sites Supporting Office 365 — Outlook, Teams, SharePoint, One DriveTroubleshooting printers, VPN, and authentication issues Keeping tickets, documentation, and asset records clean and up to date Occasional onsite visits when remote support isn’t enough Requirements 1–2 years of experience in IT support or a helpdesk role Fluent English — you’ll be speaking directly with US-based clients in professional environments Familiar with Windows and Office 365 basics Chicago timezone aligned (CST), full-time availability Coachable, responsive, and takes ownership without being chased A+ or Microsoft 365 certifications are a plus, not a requirement