Drain Technician

Job Description

We are looking for our next Drain Technician! Our Drain Technicians are responsible for identifying and diagnosing drain and sewer piping issues, restoring proper flow, and advising customers on next steps. This includes recommending a Camera Technician for a comprehensive camera inspection of the main sewer line. Drain Technicians are expected to deliver high-quality work, complete jobs on time, and adhere to customer agreements and local plumbing codes. Duties and Responsibilities: Perform drain clearing services and provide detailed assessments of plumbing systems. Guide homeowners on next steps for permanent sewer line repairs. Maintain efficiency while keeping work areas clean, organized, and presentable. Collaborate with the Camera Technician, Dispatch, and Sewer Supervisor to deliver customer solutions. Represent the company professionally and demonstrate its core ethics. Maintain a strong customer focus and communicate effectively and politely. Work as part of a team, supporting managers and other departments as needed. Attend and actively participate in department meetings. Demonstrate knowledge of sewer systems, repairs, and installations using appropriate tools and equipment. Exhibit strong technical writing skills with a focus on accuracy, clarity, and quality. Follow safety practices and procedures, promptly reporting any violations to the Sewer Supervisor. Qualifications and Requirements: Extensive knowledge of sewer systems. Strong verbal and written communication skills. Ability to evaluate team performance, provide field coaching, and ensure job quality. Strong diagnostic and analytical skills. Ability to perform under pressure and meet deadlines. Effective communication with customers, team members, dispatch, and management. High school