Ecom & Marketplace Technical Operations Specialist

Job Description

We are looking for a detail-oriented and operationally driven individual to join our eCommerce & Marketplace team in Truckee, CA. This role sits at the intersection of inventory management, order operations, and systems coordination across our US and CA markets for all our Snowboard (Jones & ThirtyTwo) and our Skate brands (etnies, éS & Emerica). Tasks Key Responsibilities 1. Systems & Integrations Serve as the first point of contact for any issue touching NetSuite, inventory sync, order statuses, SKU setup, fulfillment logic, promo configuration impact, refunds, or reporting discrepancies Monitor Celigo and NetSuite execution logs and work with technical team to implement root cause fixes – some development knowledge may be required. Gather facts, reproduce issues where possible, document them clearly, and coordinate resolution with the relevant technical owners Investigate, document, and routes technical issues to key stakeholders; work with technical teams to execute root cause fixes Ensure issues are tracked to resolution and that recurring problems are escalated for structural fixes 2. Inventory, Purchasing Support & Stock Health Maintain accurate stock visibility across both US and CA markets and ensure data consistency between Shopify and NetSuite Build, monitor, and maintain inventory automations Support the VP of Sales on buys through inventory analysis: review sell-through rates, weeks of cover, size depth, top-style availability, margin mix, broken size runs, and replenishment opportunities Coordinate with Supply Planner to ensure ECOM numbers are considered in the seasonal buy Flag overstock and understock risks proactively and align US and Canadian stock availability with eCommerce & Marketplace demand signals 3. US eCommerce & Marketplace Operations Own daily coordination, fulfillment partners, and returns teams. Monitor order flow, cancellation