Enterprise Customers Success & Sales Operations Manager North America

Job Description

Location : Remote, must be based in North America Employment Type : Contract Travel Requirements : Travel to conferences, roadshows, and in-person meetings as needed About Tangible Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets. Our platform enables investors to move faster and smarter in an evolving market. We are seeking a high-impact Manager to serve as the operational and strategic backbone of our commercial organization — the effective “COO” of our go-to-market function. Your mission spans revenue operations, enterprise customer success, marketing oversight and regulatory responsibility. Tasks Revenue Operations & Sales Leadership Manage sales workflows, own pipeline velocity, and ensure performance across the full LP and GP lifecycle. Own and administer the CRM, maintaining pipeline discipline, data hygiene, and accurate stage tracking across all deals and contacts. Establish and monitor advanced quantitative and qualitative KPIs, maintaining rigorous discipline around follow-ups and activity tracking. Design and execute a multichannel GTM strategy, including target market segmentation, value proposition refinement, and pricing models. Enterprise Customer Success Build and own the customer success framework and knowledge base for institutional clients, ensuring long-term retention and expansion. Manage and cultivate strategic relationships with key institutional accounts as the primary point of commercial continuity post-sale. Marketing Supervision Oversee marketing output and strategy, ensuring alignment between commercial priorities and brand and content execut