Field Service Technician

Job Description

Department: Sales Operations Reports To: Warehouse Manager or Field Service Supervisor Travel Required: Daily, local travel in company vehicle. Limited or occasional overnight travel. Work Type: On-site Why Join Community Coffee? At Community Coffee , every cup tells a story. As America’s #1 family-owned and operated retail coffee brand , we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections. Position Overview As a Field Service Technician, you are responsible for the installation, maintenance, repair, and removal of brewing and serving equipment at customer locations. This role requires a hands-on approach to problem solving, strong mechanical and electrical troubleshooting skills, and the ability to provide prompt and courteous service. Field Service Technicians play a key role in supporting the sales function by ensuring equipment performs reliably and meets customer expectations. Key Responsibilities Prioritize and schedule service calls, equipment installations, removals, and preventive maintenance with guidance from the Wa