Logistics Operations Supervisor (IATA)

Job Description

The Logistics Operations Supervisor oversees the daily performance of the Biological Operations (BIO) logistics team, ensuring the timely, accurate, and compliant delivery of biological samples and related services. This role combines operational leadership, data analysis, stakeholder management, and team development. The Supervisor ensures that all processes align with service expectations, regulatory requirements, and organizational goals while fostering a unified, high‑performing department. Key Responsibilities Team Leadership & Performance Management Provide guidance and support to team members to ensure timely and accurate delivery of biological samples. Oversee day‑to‑day team operations, ensuring productivity, quality, and adherence to SOPs. Clearly define expectations, objectives, and mission priorities for the team. Monitor team performance and report on key metrics, identifying gaps and implementing corrective actions. Plan and organize team‑building activities to strengthen collaboration and department identity. Cultivate a unified, high‑performing team culture through consistent communication and leadership. Operational Oversight Monitor all logistics operations shipments to ensure proper routing, follow‑up, and on‑time delivery to designated destinations. Analyze delivery routes to identify optimization opportunities and improve service efficiency. Work closely with cross‑functional departments to ensure operational, administrative, and compliance functions are executed effectively. Serve as the primary point of contact for internal and external stakeholders regarding BIO logistics operations. Attend to customer needs and provide timely solutions to operational issues. Data Analysis & Reporting Develop and maintain reports, dashboards, and visualizations to communicate key performance metrics an