Operations Manager

Job Description

Air-Sea Packing Group, Inc is seeking a talented and driven Operations Manager to join our organization. The ideal candidate will be a dynamic professional with a flawless attention to detail, excellent communication skills along with the ability to provide world-class service to our exclusive clientele. The ideal candidate must understand the importance of exceptional customer service and must have a track-record exuding such understanding.  The Operations Manager will ensure the facility operates safely, efficiently, and accurately. This role will prioritize workplace safety and security, oversee inventory control, and manage on-time order fulfillment to maintain high service standards and customer satisfaction. By streamlining processes, reducing operational waste, and enforcing compliance, the position will help control costs while building the capacity to support future growth. This role will support oversight of all site operations and communications, while providing risk assessment & risk mitigation strategy associated with physical product handling, loading and unloading, installing and storing of high-end furniture, fine art, antiques, antiquities, sculptures is a requirement. RESPONSIBILITIES: Safety, inventory accuracy, Labor efficiency, and people management Serve as the senior leader for the site, ensuring smooth, safe, and efficient daily operations with strong service levels. People Leadership & Development – Mentor and coach team leaders and supervisors; set clear expectations, build structured development and succession plans, and drive a high-performance culture through feedback and accountability. Disciplines subordinate staff with the direction of Human Resources. Labor Planning & Productivity – Optimize staffing and schedules using forecasts and internal tools; deploy labor to demand, meet productivity KPIs, boost engagement, and address performance gaps quickly. Operational Excellence & Inventory Accura