Order-to-Cash Specialist

Job Description

About the Role: We are seeking a detail-oriented Order-to-Cash (O2C) Specialist to support and optimize the full cycle of customer transactions—from order placement to payment collection. This position plays a key role in ensuring accurate processing, billing, and reporting to maintain a smooth revenue flow. If you have experience in order management and financial operations, this is a great opportunity to grow professionally within a collaborative environment. Key Responsibilities: Order Management: Handling order entry, processing, and fulfillment, ensuring accuracy and timely delivery. Billing & Invoicing: Creating and sending accurate invoices to customers, managing billing cycles, and resolving any billing discrepancies. Payment Collection: Monitoring payments, following up on overdue invoices, and managing customer accounts to ensure timely payments. Customer Communication: Interacting with customers regarding orders, invoices, payments, and any related queries or issues. Process Optimization: Identifying areas for improvement in the O2C process, implementing changes, and leveraging technology to streamline workflows. Reporting & Analysis: Generating reports on key performance indicators (KPIs) like Days Sales Outstanding (DSO) and analyzing data to identify trends and areas for improvement. Collaboration: Working closely with sales, finance, and customer service teams to ensure seamless order processing and payment collection. Requirements: Strong organizational and time management skills. Excellent communication and interpersonal abilities. Proficiency in ERP and CRM systems. High attention to detail and accuracy in data handling. Ability to work independently and within a team. Solid problem-solving and conflict-resolution skills. Speaking Spanish is a plus. If you meet the qualifications and are motivated to contribute to