Quality Assurance Analyst

Job Description

Minimally qualified candidates will have experience or skills in the following areas: • Attention to detail • Ability to research, interpret, and apply relevant WI Statutes, Admin Code, policies and procedures • Ability to analyze and compare large data sets and files to identify discrepancies, inconsistencies, and trends Ability to investigate and determine root causes of data or file discrepancies in collaboration with technical staff, vendors, and business teams • Working knowledge of data exchange processes, file layouts, and/or eligibility and enrollment data • Experience troubleshooting data issues and documenting findings, resolutions, and procedures • Intermediate proficiency in Microsoft Excel, including formulas, filtering, sorting, pivot tables, and lookup functions • Ability to understand and communicate complex data and information to both technical and non-technical audiences • Critical and analytical thinking for effective problem-solving • Working collaboratively with different teams across an organization • Capacity to learn new tools, systems, applications, and ability to document procedures to assist others in using • Sound time management and ability to manage multiple, concurrent assignments • Obtain relevant information without disclosing confidential information • Ability to interact positively with a variety of persons at different levels • Excellent written, oral, and interpersonal skills Job Duties • Support OSHP program managers and EIU case managers in addressing vendor queries related to historical member benefits enrollment and eligibility information. • Support OSHP life insurance program manager