Wellness Concierge

Job Description

At Scape Relaxation, our Wellness Concierge team members are the heart of our studio, creating a warm and welcoming environment where guests feel cared for from the moment they arrive. As a Wellness Concierge, you’ll be responsible for managing the front desk, assisting with customer needs, and ensuring each guest has an exceptional experience. This role is perfect for someone who is passionate about wellness, enjoys working with people, and thrives in a dynamic environment. Who You Are: A people person with a passion for health, wellness, and creating memorable guest experiences. Organized, detail-oriented, and able to multitask in a fast-paced environment. A proactive problem solver with excellent communication and interpersonal skills. Comfortable with technology, including scheduling software and payment processing systems. Professional, positive, and eager to contribute to a supportive team environment. Tasks Customer Experience: Greet every guest with a warm and professional demeanor. Guide guests through their therapy sessions and answer any questions about the services offered. Assist members with scheduling, rescheduling, and managing their appointments. Provide product recommendations and detailed explanations of therapies to enhance guest experiences. Front Desk Operations: Manage check-ins and check-outs efficiently and accurately. Handle membership sign-ups, renewals, and inquiries, ensuring every guest feels valued and informed. Process payments and maintain accurate records of transactions. Maintain a clean, organized, and inviting reception area. Support & Teamwork: