Service Advisor

Job Description

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team! THE ROLE: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow. We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care. This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. COMPENSATION: $55,000-$75,000 OUR BENEFITS INCLUDE: Medical, dental, vision, disability, FSA’s, and life insurance Paid Time Off and paid holidays 401K Pet Insurance 5-day work week Employee Assistance Program (EAP) Legal Coverage and Identity Theft Protection Referral Program Ongoing Training and Development Programs Structured Career Path with advancement opportunities WHAT YOU’LL DO Serve as the primary point of contact for customers from service check-in through completion Build relationships with customers and identify service needs with a sales-driven approach Provide accurate estimates for repairs and installations prior to scheduling Communicate clearly with technicians to ensure accurate diagnostics and timely completion Keep customers informed of repair progress and manage expectations Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented app