Appointment Coordinator and Dental Receptionist

Job Description

About Us: Red Lion Dental is a modern dental practice specializing in Invisalign, cosmetic, and comprehensive dentistry. We’re committed to delivering exceptional patient care and experiences. Check out our website at www.redliondental.com to learn more. Job Summary: We’re seeking a highly organized and customer-focused Appointment Coordinator/Dental Receptionist to join our team. As the first point of contact for our patients and leads, you’ll play a vital role in ensuring an exceptional patient experience and driving business growth. Your primary responsibilities will include managing patient flow, contacting new patient and Invisalign leads as necessary, and handling administrative tasks. Key Responsibilities: Qualify and set leads from online marketing for new patient appointments and Invisalign consultations. Check patients in and out, ensuring all necessary paperwork is complete and up-to-date. Make patient appointments following our scheduling template. Take payments and manage patient financial transactions. Answer phone calls, respond to messages, and provide exceptional customer service. Ensure patients are informed about upcoming appointments through timely reminders. Maintain accurate records, reports, and databases. Collaborate with our dental team to ensure seamless patient care. Requirements: 2+ years of experience in a dental receptionist or lead setting role. Excellent communication, interpersonal, and customer service skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Strong organizational and time management skills. Availability to work flexible hours, including evenings and weekends (as needed). Willingness to travel occasionally for continuing education and training opportunities. Nice to Have: