Customer Success Manager

Job Description

Customer Success Manager Digitail is the AI operating system for modern veterinary clinics. Digitail continuously improves how practices run — from client communication and scheduling to medical records, billing, and payments — so teams can focus on care, not admin. Unlike traditional PIMS that expect clinics to bend their workflows around clunky software, Digitail delivers a proven operating system designed and refined alongside veterinary teams. Digitail brings ten-plus tools into one intelligent platform, with built-in workflows and AI assistants working behind the scenes — giving growing clinics and established groups a shared system that scales with their operations, not against them. As a Customer Success Manager at Digitail, you will partner with veterinary clinics to help them realize meaningful value from the Digitail platform. You will guide clinics through key stages of their post-live journey, driving adoption, optimizing workflows, reinforcing best practices, and helping teams achieve the outcomes that matter most to their business. You will serve as a trusted advisor and relationship owner for a portfolio of managed clinics, proactively identifying opportunities to improve engagement, mitigate risk, and strengthen long-term partnerships. Success in this role means helping clinics confidently adopt Digitail, solve operational challenges, and achieve measurable outcomes that improve both team efficiency and patient care. We are open to applicants in North America (Canada and the USA) as fully remote or hybrid (depending on location). ⸻ Responsibilities Build and maintain strong, trust-based relationships with veterinary clinics, serving as the primary relationship owner for assigned Managed accounts. Partner with clinics during critical phases of their Digitail journey to drive adoption, optimize workflows, and support long-term success. Lead regular customer meetings based on the clinic’s stage of maturity, including weekly …