Customer Success Manager

Job Description

SoPost is a leading digital product sampling platform that enables brands to reach and engage consumers through targeted, data-driven product experiences. Our technology allows brands to deliver physical products directly to consumers through digital channels, turning sampling into a measurable marketing channel. Today we work with more than 200 global brands, including many of the largest beauty and CPG companies in the world. Our growth has been recognised across the industry: Top 50 in the Sunday Times Tech Track 100 Winner of the Queen’s Award for Enterprise: International Trade Named in the Sunday Times Top 100 Places to Work While our technology is central to what we do, our success is driven by the strength of our commercial team and the quality of the relationships we build with global brands. We are now looking to expand our North America commercial team. Tasks The Customer Success Manager role will take ownership of a portfolio of brand partners across the NOAM region, helping them get the strongest possible value from their partnership with SoPost. This is a hands-on Customer Success role that combines excellent campaign delivery with confident, commercially minded account management. You will be responsible for ensuring campaigns run smoothly, but also for understanding each brand’s objectives, building strong relationships, identifying risks and opportunities, and turning performance insight into recommendations that support retention and future growth. You will work closely with Brand Partnerships to support account planning, retention and expansion, and ensure our brands experience SoPost as a strategic partner, not just a campaign provider. Operational excellence remains central to the role. The successful candidate will need to be highly organised, det