Dental Treatment Coordinator

Job Description

The Treatment Coordinator is the primary advocate for our patients' oral health journeys. Your mission is to ensure patients fully understand their diagnosed treatment, feel comfortable with the clinical "why," and find a financial pathway to say "yes" to care. You are responsible for managing the transition from the exam chair to the treatment schedule. Key Responsibilities Case Presentation: Conduct private consultations to explain clinical findings using intraoral photos and digital X-rays in layman’s terms. Financial Planning: Present transparent cost estimates, explain insurance coverage, and offer third-party financing options (e.g., CareCredit). Insurance Navigation: Verify benefits and obtain pre-authorizations to provide patients with "no-surprise" out-of-pocket estimates. Follow-up Management: Maintain a "Pending Treatment" pipeline, reaching out to patients who haven't yet committed to their care plans. Scheduling: Coordinate complex, multi-visit cases to ensure efficient use of the doctor’s production time. Patient Experience: Act as the primary point of contact for patient questions regarding their treatment plan or billing. Required Skills & Qualifications Experience: Minimum 2+ years in a dental office (Front Office or Dental Assisting preferred). Communication: Exceptional verbal and written skills; ability to discuss large financial investments with confidence and tact. Technical Savvy: Proficiency with dental software – Open Dental. Education: High School Diploma required   The "Ideal Candidate" Traits We are looking for a "people person" who doesn't shy away from discussing money. You should b