Lobby Ambassador

Job Description

Lobby Ambassador Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself!  You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Lobby Ambassador will be responsible for engaging all Clients, Guests, Vendors, Tourists and Tenants entering the lobby and reception center, and will display an energetic, friendly, and approachable demeanor at all times. Essential Job Functions: Supporting the Lead Lobby Ambassador ensuring that every guest is greeted with enthusiasm, and has a memorable experience. Acting as way-finders and hospitality services resource for all guests. Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination. Reviewing and committing to memory the profiles of VIP guests expected for the day. Recognizing and welcoming VIP guests using service excellence standards. Communicating effectively with team members and passing on necessary information to colleagues that may arise. Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience. Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client. Takes ownership of their assigned building location, activity engaging with all guests. Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. Adhering to Hospitality signature look. Ability to memorize FAQ‘s and speak knowledgeably about the building, surrounding areas, transportation, local restaurants, and Local ‘happenings’. Other duties as