Operations Key Account Specialist (OKAM)

Job Description

The Operations Key Account Manager (OKAM) serves as the primary operational contact for key clients, ensuring high-quality service delivery, client satisfaction, and long-term partnership success. This role supports clinical trial logistics, cold chain solutions, and study operations while driving continuous improvement. Key Responsibilities Manage and grow strategic client accounts Act as main point of contact for operational needs and escalations Monitor performance against SLAs/KPIs and deliver client reports Collaborate with cross-functional teams (Operations, PM, Quality, Study Setup) Support clinical study setup, execution, and lifecycle tracking Identify risks, resolve issues, and drive process improvement Qualifications 3–6+ years in account management, operations, or clinical logistics Experience in pharma, clinical trials, or supply chain preferred Strong communication skills ( English & Spanish required ) Highly organized, analytical, and client-focused Technical Skills Microsoft Office (Excel, PowerPoint) Experience with KPIs, reporting, and project tracking Additional Info Fast-paced, client-facing role Occasional travel required