Bilingual Collector

Job Description

Description Bilingual Incentives & Sign on Bonus! $200 monthly bilingual stipend $500 Sign-On Bonus: $250 paid on your first paycheck and $250 paid upon successful completion of 90 days of employment. Bilingual Collector| Location: 11149 Research Blvd, Austin, TX,78759 | Schedule: Monday – Friday shift scheduled within business hours of 8:00AM – 6:30PM | FLSA Status: Nonexempt Austin Telco FCU is looking for a Collector to join our family. The Collector maintains day-to-day collection procedures and manages loan accounts in all phases of delinquency while adhering to procedures established by Austin Telco Federal Credit Union. This role provides consistent follow-up, member communication, and documentation to support timely resolution and protect the credit union’s financial interests, while supporting Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation. What you’ll do: Member Communication & Collection Support Maintain consistent daily follow-up on past due and delinquent accounts while ensuring queue compliance Utilize telephone and email communication to assist members regarding delinquent accounts Counsel members on the importance of maintaining positive credit standing and resolving delinquent balances Maintain professionalism, empathy, and discretion while working with members experiencing financial hardship Mail letters regarding late payments on delinquent accounts Account Research & Processing Research delinquent accounts for posting errors and assist with correcting discrepancies Obtain credit reports as required Complete documentation for loan extensions and collection refinances