Full Time - Asset Protection Agent - Day

Job Description

Expand your career possibilities. Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply! Find Your Home to More Possibilities. What You Will Do • Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs. • Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. • Deliver SMART customer service and ensure associates have the resources to do the same. • Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. • Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. • Conduct external theft apprehensions and interviews in accordance with laws and company policy. • Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings. • Assist in internal investigations and provide evidence when needed. • Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers. • Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk. • Respond effectively to potentially violent situations, ensuring safety and composure. • This role may be assigned additional duties and responsibilities in support of business needs. Minimum Qualifications • High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention) • Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs • Ability to stand, sit, and perform job duties for extended periods • Ability