Customer Service and OMNI Advisor

Job Description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team. Job Purpose: Be part of a central team delivering a professional, seamless, and proactive service to Mulberry clients requiring information or assistance across a variety of topics and platforms. Resolve any issues to the satisfaction of all parties. Reflecting the Mulberry values and integrity of the brand. Key Responsibilities and Accountabilities: Customer Service · Create a welcoming experience for all clients using the Mulberry brand values. · Take ownership and responsibility for all client contact (email, phone & chat) ensuring a swift response/ resolution. · Respond to incoming correspondence in accordance with agreed procedures and standards across email, telephone, live chat, and our social channels. · Be proactive within the team and recognize workload priorities. · Undertake ad hoc administrative duties as requested. · Show a w