Application Support Engineer

Job Description

Application Support Engineer Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you! Job Description The primary purpose of this role is the implementation, support, administration, and maintenance of enterprise software applications. This role ensures system stability, availability, and performance while supporting critical business operations. The Application Support Engineer provides technical support, develops proactive solutions, and collaborates with internal teams and external vendors to resolve issues efficiently. This position also contributes to documentation, training, and continuous improvement initiatives, including participation in disaster recovery exercises and root cause resolution activities. Responsibilities Resolve production support issues within defined SLAs, including participation in on-call support rotations and maintenance windows Analyze and troubleshoot moderate to complex application issues, performing debugging, testing, and root cause analysis Configure, install, patch, and upgrade software in accordance with change management policies Collaborate with software vendors, developers, and internal teams to resolve complex technical issues Implement proactive monitoring and solutions to prevent recurring incidents and improve system reliability Maintain business continuity by ensuring high availability and performance of supported applications Communicate e