Asset Protection Agent

Job Description

What You Will Do • Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs. • Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. • Deliver SMART customer service and ensure associates have the resources to do the same. • Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. • Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. • Conduct external theft apprehensions and interviews in accordance with laws and company policy. • Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings. • Assist in internal investigations and provide evidence when needed. • Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers. • Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk. • Respond effectively to potentially violent situations, ensuring safety and composure. • This role may be assigned additional duties and responsibilities in support of business needs. Minimum Qualifications • High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention) • Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs • Ability to stand, sit, and perform job duties for extended periods • Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance • Generally scheduled for 40 hours per week; additional hours may be required based on business needs • Requires morning, afternoon, and evening availability on any day of the week • If the state or local municipality requ