Client Relations Specialist

Job Description

Position Summary: The Client Relations Specialist drives Opaa!’s growth by securing new business, expanding existing accounts, and strengthening client partnerships. This role combines relationship management, consultative selling, financial insight, and leadership development to deliver value-added solutions that enhance client satisfaction and operational performance. Partnering closely with Finance, Operations, and Field Leadership, this position develops data-driven proposals, supports client engagement strategies, and helps strengthen leadership capabilities across the field. Demonstrate and promote behavior consistent with Opaa!’s Core Values: 1.) Act in the Best Interest of the students, schools, and communities we serve, 2.) Be honest in everything we do, 3.) Have a passion to serve others, and 4.) Commit to continuous improvement. Key Responsibilities: Identify, develop, and secure new business opportunities aligned with Opaa!’s strategic growth goals Partner with Business Development and Operations to support RFPs, proposals, and client presentations Drive expansion within existing accounts by identifying and selling value-added services (e.g., program enhancements, operational efficiencies, new service models) Maintain a strong pipeline of opportunities and actively track progress toward growth targets Build and maintain strong, consultative relationships with key client stakeholders Serve as a trusted advisor by understanding client needs and aligning Opaa! solutions accordingly Conduct regular business reviews with clients to assess performance, identify opportunities, and reinforce partnership value Collaborate with Finance to develop accurate, compelling financial models and presentations Interpret and communicate food service financials (P&L, cost structures, participation trends, labor models) to support decision-making Ensure proposals