Client Services Manager (Buy-Side)

Job Description

FlexTrade is seeking a highly motivated Client Services Manager / Trading Analytics Specialist to support the continued growth of our Transaction Cost Analysis (TCA) and Trade Surveillance business. This role sits at the intersection of trading workflows, client onboarding, analytics, product feedback, and day-to-day client engagement. The ideal candidate understands institutional trading workflows, enjoys solving complex operational and data challenges, and thrives in a fast-paced, client-facing environment. This individual will work directly with buy-side and sell-side trading desks, compliance teams, sales, product, and development teams to onboard clients, deliver analytics, troubleshoot issues, and help clients maximize value from the FlexTrade analytics platform. This is a highly visible role with significant growth opportunity across analytics, client strategy, product management, and trading technology. Key Responsibilities: Client Onboarding & Implementations Lead onboarding efforts for new TCA and surveillance clients across equities and multi-asset workflows Gather and document client requirements, workflows, reporting needs, and data specifications Coordinate with client technology teams and internal engineering resources on connectivity, FIX workflows, APIs, SFTP setup, and data ingestion Validate and reconcile incoming order and execution data to ensure data quality and accuracy Manage implementation timelines, testing, UAT, training, and go-live support Client Services & Relationship Management Serve as a primary point of contact for institutional clients Conduct regular client reviews focused on execution quality, TCA findings, surveillance alerts, and workflow optimization Deliv