Customer Success Manager

Job Description

Customer Success Manager Remote – US Accelerate Your Career in Cybersecurity Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations’ defenses and push the limits of security testing. With over 400 team members and 1,100 customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group. If you’re looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you. About the role: Pentera seeks a Customer Success Manager who is passionate about driving customer value and building strong, trusted relationships. The ideal candidate brings experience working with global enterprises, a proven ability to guide customers to measurable outcomes, and a talent for aligning technical solutions to business priorities. As a Customer Success Manager, you will serve as the primary advocate and point of contact for your portfolio of strategic accounts. You will ensure customer satisfaction, retention, and growth by leading onboarding, driving adoption, and building success plans that deliver clear value leading to commercial success. You will partner closely with executives, technical teams, and internal stakeholders to manage renewals, identify expansion opportunities, and proactively mitigate risk. Pentera partners with some of the largest and most recognizable enterprises worldwide, so experience managing complex, global accounts is essential. Roles and Responsibilities: Serve as the primary advocate and trusted advisor for you