Help Desk Technician

Job Description

Location: On-site (Washington State) Employment Type: Full-Time Salary Range:  $42,000 – $50,000 DOE Role Overview We’re looking for a Help Desk Technician with a background in IT support, service desks, or technical customer support who is ready to apply those skills in a fast-growing home services business. This role is the central nervous system of our operations . You’ll manage inbound requests, triage issues, coordinate solutions, and ensure nothing falls through the cracks — just like a technical help desk, but instead of servers and software, you’re supporting customers, field crews, permits, and service workflows. If you thrive in ticket-based environments, enjoy problem-solving, and take pride in keeping systems and people aligned, this role will feel very natural. Key Responsibilities Service Desk & Request Management Act as the first point of contact for inbound calls, emails, web forms, and internal requests Log, track, prioritize, and resolve requests using a ticketing/help desk mindset Identify issues, route them to the correct department or field team, and follow through to resolution Maintain clear documentation and notes for every request Customer Support & Coordination Communicate professionally with customers regarding scheduling, updates, and next steps Coordinate between customers, estimators, field crews, and management Follow up proactively to ensure issues are fully resolved and customers are satisfied Translate technical or operational details into clear, customer-friendly language Operations & Workflow Support Assist with permit applications, documentation requests, and city correspondence Track job status, dependencies, and blockers across multipl