IT Support Specialist

Job Description

IT Support Specialist Department: IT Services and Systems Employment Type: Full Time Location: Remote – US Description Who We Are: We’re builders, entrepreneurs, and problem-solvers who draw our inspiration from the incredible leaders we serve. Nearly 15 years ago, we set out to find a better way to help the country’s leading startups navigate the financial hazards that follow their first institutional funding. Today, Propeller’s 350+ full-time professionals on three continents are proud to be considered the premier finance and accounting partner to many of the most iconic emerging companies across the CPG, E-commerce, Technology, Crypto, and Professional Services industries. We are more than just an outsourced CFO and accounting provider; we are a growth partner for our clients. With a best-in-class technology platform, coupled with unparalleled data and workflow optimization tools, we give founders the visibility and confidence to make smarter decisions. Title: IT Support Specialist Reports To: Senior Director of IT Location: Remote (In person meetings as needed) The IT Support Specialist serves as a primary point of contact for end users across the organization, delivering responsive, high-quality technical support while contributing to the day-to-day operations of the IT department. This role handles Tier 1 and Tier 2 support, drives employee onboarding and offboarding, manages IT assets, and helps maintain the documentation and processes that keep our environment running smoothly. The ideal candidate is a strong communicator, a methodical troubleshooter, and someone who takes ownership of issues from first contact through resolution. K