IT Support Specialist

Job Description

Cynet is looking for a highly organized and motivated IT Support Specialist to join our global IT team. This is a hands-on operations role that owns the full lifecycle of our employees’ IT equipment and access — from procuring and provisioning devices for new hires across multiple countries, to managing enrolled endpoints, to securely recovering assets and closing out access when employees depart. You’ll keep our global workforce productive from day one, working closely with IT, HR, Finance, and external hardware and logistics vendors to deliver fast, reliable support against tight onboarding deadlines and SLA targets. You’ll report directly to the Director of IT. Own the support for the North America users including resolving a steady stream of helpdesk tickets, spanning login/access, email, VPN/network, device reformatting, and hardware troubleshooting, working within SLA targets Own global IT onboarding — coordinate, configure, and ship equipment for new hires across multiple regions (e.g., US, Germany, Italy, Poland, Canada), accounting for region-specific needs such as keyboard layouts and local sourcing Provision and enroll devices end to end — factory reset, enroll in Apple Business Manager, sync to Microsoft Intune, validate compliance, and prepare machines for shipment Raise purchase orders and finance records for new equipment, obtain and review vendor quotes, and maintain standardized hardware catalogs across regions Manage shipping and logistics (e.g., FedEx) — including tracking, accessories, and hitting employee start dates Execute offboarding — arrange equipment return, convert mailboxes to shared, set forwarding rules, disable accounts, and maintain audit logs Administer devices and identities across Microsoft 365 / Exchange, Intune, and Apple Business Manager, including account enable/disable, lockouts, and access restoration Support HRIS-driven identity sync (HiBob) and troubleshoot sync and data-ex