Mission Systems Engineer

Job Description

Overview Brandes Associates Inc. (BAI) is seeking an Mission Systems Engineer with 5+ years experience to join the Agile Empowerment Technologies (AET) product support and sustainment team. The Mission Systems Engineer supports deployed AET software products used for DoD Organizational Messaging, information sharing, monitoring, and related mission workflows. This is an operational engineering role focused on customer support, product sustainment, release delivery, field issue investigation, documentation, training, and support to embedded Product Support Engineers. The Mission Systems Engineering team ensures the product can be delivered, operated, supported, and sustained in customer environments. The ideal candidate is comfortable learning complex software products, customer workflows, system architecture, and operational data formats through formal and on-the-job training. The ideal candidate will be located in the Washington, DC/Baltimore, MD metro area with the ability to drive to Frederick, MD and Annapolis Junction, MD based upon operational need. (Hybrid work from home 85% / multiple customer sites 15%). Salary The typical annual salary range for this position is $145,000.00USD to $165,000.00USD. Salary will be based on current qualifications, directly related experience, geographic location, and possible contractual requirements which could fall outside of this range. Responsibilities Customer Support and Troubleshooting Support customer and Product Support Engineer escalations through ticket triage, investigation, troubleshooting, and resolution support Assist with advanced product support for customers without embedded Product Support Engineer coverage Review logs, system behavior, customer reports, configuration details, and other technical evidence to help diagnose product or environment issues Help document issue severity, customer impact,