Product Support Engineer

Job Description

Overview Brandes Associates Inc. (BAI) is seeking a Product Support Engineer with 5 years of experience to join the Agile Empowerment Technologies (AET) product support and sustainment team. The Product Support Engineer supports deployed AET software products used for DoD Organizational Messaging, information sharing, monitoring, and related mission workflows. The ideal candidate will be located within a geographic area which will provide regular work access to the customer location at Annapolis Junction, MD. This is an onsite operational engineering role focused on customer tier III support, field issue investigation, and documentation. The Product Support Engineer is a customer-facing position which ensures the sustained operations of AET products within the customer environment, coordinates with the AET development and in-service engineering teams to coordinate releases, perform installations, troubleshoot complex issues and act as the day-to-day customer interface. The ideal candidate is comfortable learning complex software products, customer workflows, system architecture, and operational data formats through formal and on-the-job training. Salary The typical annual salary range for this position is $165,000.00 USD to $175,000.00 USD. Salary will be based on current qualifications, directly related experience, geographic location, and possible contractual requirements which could fall outside of this range. Responsibilities The Product Support Engineer works on-location with the customer supporting the Syndeo Intelligent Gateway within an operational environment and acts as the Tier III technical support for all AET products on-site. The PSE is the primary interface between our customers’ operational team and AET’s support and development team. Duties include: Install, update, configure, administer, troubleshoot, and monitor multiple Linux and Windows virtual machines running open-source and