Reception & Workplace Experience Coordinator

Job Description

Thinking Machines Lab’s mission is to empower humanity through advancing collaborative general intelligence. We’re building a future where everyone has access to the knowledge and tools to make AI work for their unique needs and goals. We are scientists, engineers, and builders who’ve created some of the most widely used AI products, including ChatGPT and Character.ai, open-weights models like Mistral, as well as popular open source projects like PyTorch, OpenAI Gym, Fairseq, and Segment Anything. About the Role We are seeking a Reception & Workplace Experience Coordinator to serve as the face of our San Francisco office and create an exceptional experience for every employee, guest, candidate, partner, and vendor who walks through our doors. This is a highly visible, hospitality-focused role centered on managing the front desk and ensuring a warm, polished, and professional arrival experience. You will be the first point of contact for visitors while helping maintain an organized, welcoming, and smoothly operating workplace. The ideal candidate comes from hospitality, guest services, concierge, reception, or a similar customer-facing environment and takes pride in delivering outstanding service, anticipating needs, and creating positive experiences. What You’ll Do Reception & Guest Experience Serve as the primary point of contact for guests, candidates, vendors, and visitors. Staff and manage the reception area throughout the day, ensuring a professional and welcoming environment. Greet visitors, coordinate arrivals, and provide a seamless check-in experience. Partner with workplace team to ensure guests are welcomed and escorted appropriately. Maintain a polished front-of-house environment, including reception, meeting rooms, and common areas. Support candidate interview days and special visitor experiences. Visitor Access &