Service Advisor - Haldeman Subaru

Job Description

About Us At Haldeman Auto Group, our focus is to engage with our community. and offer great services at unbeatable prices. The way we do this, is through our friendly staff. We pride ourselves on continued professional development, because we want to see our employees succeed and grow. If you’re an individual who is looking to get started in the automotive industry and grow your skill set, we welcome you to apply! Benefits 401(k) Plan Vacation & Sick Time Opportunities for advancement Career Development Cross training for other positions Team building lunches Family owned & operated Long term employees Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians’ time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department.