Strategic Engagement Director

Job Description

What We Do: Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row. At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow. What You’ll Bring to the Team: We are seeking a Strategic Engagement Director to drive value delivery and strategic alignment across a portfolio of high-impact clinical research accounts. This mid-to-senior level role blends program execution, customer consulting, and internal alignment to ensure Florence’s offerings meet evolving sponsor, CRO, and site needs. Reporting to the VP of Professional Services , you will lead solutioning efforts, guide implementation success, and surface strategic opportunities within key engagements. Your impact will be deep within assigned accounts , where you will bridge the gap between customer expectations and Florence’s roadmap. You’ll translate complex customer requirements into scalable solutions using Florence tools, triage requests against business priorities, and coordinate internal stakeholders to ensure long-term success. You Will: Strategic Alignment & Engagement Leadership Serve as the primary engagement lead for assigned projects across strategic accounts, ensuring clinical p